Frequently Asked Questions 

Physical Therapists are graduates of accredited Physical Therapy programs that are BSPT (Bachelor of Science in Physical Therapy), MSPT (Master of Science in Physical Therapy) or DPT (doctor of Physical Therapy). They perform evaluations, formulate the plan of care for patients referred to Physical Therapy, initiate and carry out their treatments. When starting your therapy it is crucial to know if you are going to a registered facility and there are licensed personnel in the facility.

No. In New York, you do not require a prescription for a physical therapist to administer physical therapy. You can utilize “Direct Access” which allows 10 treatments or 30 days, whichever comes first to initiate therapy. If therapy is needed beyond this, then a prescription would be required. (Note: some insurance plans require a prescription for coverage, see direct access for more on this.)

The following is a list of common reasons to come for physical therapy: pain, tightness, spasms, weakness, balance problems, difficulty walking, after joint surgeries, recovering from a serious injury, sprains and strains, neck and back pain, sports and accident related injuries, neurological disorders such as; stroke, Parkinson’s, Multiple Sclerosis, joint problems (shoulder, elbow, hand, hip, knee, ankle, foot), Musculo-Skeletal disorders in children, peripheral neuropathy and nerve damage. If you have a condition and are unsure whether physical therapy can help, please do not hesitate to contact us at 585-742-8270.

You may contact us by phone, fax or email. We will verify insurance coverage, eligibility, co-pays, and deductibles after scheduling your initial visit/evaluation with the therapist. Fill out the contact us form on the website and someone from our pateint care team will reach out to you.

Co-pays and deductibles are due at time of service. We understand the rising cost of healthcare including physical therapy interventions. To assist you, payment arrangements can be made with the billing manager.

At our facility, active participation is a must. Although we incorporate feel good modalities such as heat, we only use them as an adjunct to our treatments; therapeutic exercises and activities are performed by you, the patient. Each exercise should be carried out in a proper manner. You will be given home exercises that are to be performed especially on non-therapy days. Your progress largely depends on your compliance and attendance.

You will need to wear comfortable clothes, like you would wear for light exercise outside or at the gym. If you forget, we have shorts and treatment gowns available at all times.

✅Prescription from Doctor (sometimes called a referral, requisition, PT order) ✅Registration Paperwork (completed) ✅Picture ID ✅All health insurance cards ✅List of prescription medication and/or supplements ✅List of doctors you would like us to communicate with and their contact information ✅Gym shorts (if you forget it’s okay we have some) ✅Work or Auto Accident Paperwork ✅Prescription from Doctor (if you were given one) ✅X-ray reports or CD’s of scans done ✅Assistive devices you may use; cane, walker, crutches, brace, splint, etc. ✅Kids, bring Mom or Dad, minors must be accompanied by an adult at all appointments ✅Payment; we accept cash, check, credit, debit, and flex/health savings/spending cards ✅Bring Questions: How can we help? What about exercise? What does your diagnosis mean? Ask us anything, we encourage you to take an active role in your care.

Medical insurance generally covers physical therapy treatment. However, each insurance plan is different. Visit our Insurance page to verify that we are in network with your insurance carrier. If you prefer, you can call us today and our staff will be glad to assist you in determining your benefits. If a co-payment is due, you will be required to pay that at the time of your service.

Each therapy session can last up to one hour; however the frequency and duration of the appointments varies for each patient. This will be determined after your initial evaluation.

We absolutely follow all Health Insurance Portability and Accountability Act (HIPAA) guidelines for our patients to protect their health and privacy. Please find more information about our HIPAA guidelines on our New Patient Forms section of the website.

Discharge will depend on your physician and the status of your progress. Your progress is monitored by the physical therapist as shown by objective measurements and your subjective perception of your function. Discharge is deemed necessary when: 1️⃣ you have reached your maximum functional potential; 2️⃣ your condition is not progressing anymore; 3️⃣ treatment interventions are not helping your condition; 4️⃣ You have reached your short-term and long-term physical therapy goals.